⚡
Epicentr K
Calls today
1,847
+12% vs yesterday
Resolved by agent
91%
no human needed
Avg. handle time
1m 42s
vs 8min human
Escalated to human
164
real incidents only
—
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● CALL RUNNING
End call
Active Orders
Order
Customer
Product
Status
Address
Operations
📞 Elena Doncel
+34 633 878 246 · EPK-2024-8821
📞 Bohdan
+380 50 987 6543 · EPK-2024-7743
📞 Dmytro Bondarenko
+380 99 444 5566 · EPK-2024-6612
📍 Update Elena's delivery address
Calle Santa Engracia → Calle Gran Via 45
🚚 Bohdan's order dispatched
In Warehouse → In Transit
Edit order
Delivery address
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